Data-handling entity
Sarvam One is a brand operated by Wingspire Labs Private Limited, which is the data-handling legal entity for this service.
Data we collect
- Name and phone number
- Tower, flat, and delivery address details
- Order, delivery, support, and communication data
- Payment status and provider references, where applicable
- Technical data needed to operate sessions and protect the service
Why we use information
- To identify the relevant community and deliver an accepted order
- To communicate order, delivery, support, and quality updates
- To verify access to account-linked features
- To prevent abuse, investigate incidents, and maintain service records
- To meet legal, accounting, and operational requirements
OTP and session use
Where phone verification is enabled, an OTP is used to verify control of the supplied phone number. A session token may be stored in a secure browser cookie so the customer can access permitted account or order features. Customers should sign out on shared devices.
Messaging Consent
If you provide your mobile number and opt in, Sarvam One may use it to send order-related updates and occasional promotional messages through SMS, RCS or WhatsApp. You may opt out of promotional messages at any time.
Conditional online payment processing
When online payments are enabled, payment processing may be performed by an authorised payment service provider such as Cashfree. Payment credentials are handled by the authorised provider and are not stored by this application. The application may receive provider references and payment status needed to reconcile an order.
WhatsApp processing
If WhatsApp ordering or notifications are introduced, messages and delivery metadata may be processed through the configured WhatsApp Business provider. The service will use that channel only for the product and support purposes communicated to customers.
Service providers
We may use infrastructure, hosting, messaging, payment, support, and security providers to operate the service. Providers receive only the information needed for their contracted purpose and are expected to protect it appropriately.
Data retention
We retain customer, order, payment, and support records for as long as reasonably required for fulfilment, reconciliation, legal obligations, security investigations, and legitimate support needs. Retention periods may vary by record type.
Security
We use access controls, scoped sessions, secure transport, and operational safeguards appropriate to the information processed. No online service can guarantee absolute security, so customers should protect their devices and verification codes.
Questions and requests
To ask about your information or request a correction, contact admin@wingspirelabs.com. We may need to verify the request before disclosing or changing account-linked information.
Policy updates
We may update this policy when the service, providers, or legal requirements change. The effective date at the top of this page identifies the current version.