Perishable goods and natural variation
Perishable produce is not normally returnable merely because of natural variation in size, colour, appearance, ripeness, or sweetness. We review genuine quality, damage, missing-item, and incorrect-item reports under this policy.
Damaged, spoiled, missing, or incorrect deliveries
Contact support if an order arrives damaged, spoiled, materially different from the accepted order, or incomplete. We may offer a replacement, credit, refund, or another reasonable remedy after reviewing the circumstances.
Reasonable evidence
To investigate a quality issue, we may ask for the order number, delivery details, a description of the issue, and reasonable photos. Keep the affected produce available until support confirms it is no longer needed.
Quality-issue reporting window
Report a quality issue Within 24 hours of delivery. Reports after that period may be harder to verify and may not qualify for a remedy.
Cancellation cutoff
Cancellation may be requested before the order cutoff displayed for the active offer. Once packing, dispatch, or another irreversible fulfilment step has started, cancellation may no longer be possible.
Approved refund method and timeline
Approved refunds are normally returned through the original payment method or issued as a clearly communicated account credit when appropriate. If a successful online payment reaches us after the stock reservation expires and the order cannot be fulfilled, the full paid amount is submitted automatically for refund through the original payment method. Other approved refund initiation is expected Within 7 business days after approval; the customer's bank or payment provider may take additional time to reflect any refund.
Duplicate payments
If you believe you were charged more than once for one order, contact support with the order and payment references. We will investigate duplicate authorizations or captures and process an approved correction.
Failed or pending payments
A failed or pending payment does not by itself confirm an order. Do not retry repeatedly if your bank shows a pending amount; contact support with the provider reference so the status can be checked.
Contact support
Contact admin@wingspirelabs.com or +91 93807 67321. Response is expected Within one business day.